Free shipping over $35 | Free returns
Free is good. Tell me more.

To qualify for free standard shipping, your order merchandise total just has to be over $35 before any savings are applied. Learn more about our shipping policy here. Returns are free within 30 days of delivery on almost everything we sell.

What is Jet’s shipping policy?

Jet offers free 2-5 day shipping on orders over $35 with faster 2-day shipping on thousands of everyday essentials. Items shipping as freight may take longer than 5 days to arrive.

To qualify for free shipping, your order merchandise total before savings and estimated tax needs to be at least $35. (You can’t combine multiple orders to reach that number.) Small orders are more expensive to fulfill, so you’ll have to pay a $5.99 shipping charge on orders under $35 — which means that ordering more at once will definitely get you better value.

To make sure we can get items marked with 2-day delivery to you in two days, you need to place your order by 2 PM in the time zone to which your stuff is being shipped. Keep in mind that two days means two business days — we let the Jet Heads take a break every now and then, so orders placed on Friday, Saturday or over major holidays may take a little bit longer than two days. There’s no delivery on Sunday or major holidays.

We can’t control delays caused by carriers, information errors, changes to orders or bad weather. (Although we’re working on the weather thing.) But if you ever feel like a delay is our fault, or even if you’re just worried about where your stuff is, please reach out and we’ll see what we can do to help — waiting forever is not fun at all, and we want you to be happy. That said: In case of delays caused by a zombie apocalypse, you’re on your own.

What is Jet’s return policy?

Returns are free on nearly everything sold on Jet. You have 30 days from delivery to make a return. We reserve the right to refuse a return if an item is not returned in its original condition, including all packaging and tags, but we understand that things happen. Certain items are non-returnable. If you opt out of free returns in order to pay less when you purchase an item, you’ll still be able to make a return, but you’ll be asked to pay a fee. Holiday Extended Return Window: Customers who purchase items on or between 11/1/2018 and 12/31/2018 can initiate a return until 1/31/2019.